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On-Call DBA Support

On-Call DBA Support
Database Support Team
Always On, Always Ready

24/7 On-Call DBA Support for Mission-Critical Databases

Database problems don't keep business hours. A crash at 2am, a runaway query on a Friday evening, or an unexpected outage before a critical deadline — these situations demand an expert response, immediately. That's exactly what Brilliance Technologies delivers.

Our On-Call DBA Support service gives your business direct access to experienced Oracle, PostgreSQL, and Microsoft SQL Server database administrators around the clock, 365 days a year. Whether you need emergency incident response, proactive monitoring, or a reliable after-hours safety net, we are always just a call away.

24/7 / 365 availability
15-minute response SLA
Oracle, PostgreSQL & SQL Server
Remote & on-site support
Flexible retainer plans
Ireland & Europe coverage
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15 min

Maximum Initial Response Time

24/7

Round-the-Clock Coverage

3

Database Platforms Supported

99.9%

Uptime Achieved for Clients

What's Included

On-Call DBA Support Services

Our on-call DBAs handle the full range of database emergencies and day-to-day support tasks — so your team can focus on the business, not the infrastructure.

Emergency Incident Response

When your database goes down, every minute of downtime costs money. Our on-call DBAs respond fast to restore service and minimise business impact.

  • Database crash investigation & recovery
  • Corruption detection & resolution
  • ORA- and PGSQL error diagnosis
  • Service outage triage & resolution
  • Full post-incident root cause analysis

Performance Crisis Management

Sudden slowdowns, runaway queries, and lock contention can be just as damaging as an outage. Our team diagnoses and resolves performance issues in real time.

  • Runaway query identification & kill
  • Blocking & deadlock resolution
  • CPU, memory & I/O spike analysis
  • AWR / ASH / pg_stat_activity review
  • Emergency index & SQL tuning

Backup & Data Recovery

Data loss is a catastrophe no business should face. Our DBAs are trained in rapid recovery techniques across all major platforms to get your data back fast.

  • RMAN restore & point-in-time recovery
  • PostgreSQL PITR & pg_basebackup recovery
  • Flashback database & table recovery
  • Accidental drop/truncation recovery
  • Backup health validation & repair

Proactive Health Monitoring

Prevention is better than cure. Our on-call plans include proactive monitoring to catch issues before they become incidents.

  • Automated alert threshold configuration
  • Tablespace & disk space monitoring
  • Scheduled health check reports
  • Replication & standby lag monitoring
  • Alert log & error pattern review

Security & Patch Management

Security vulnerabilities in your database environment can be exploited at any time. Our team applies critical patches quickly and keeps your systems hardened.

  • Oracle CPU / PSU patch application
  • PostgreSQL minor & major version patching
  • Privilege & access control reviews
  • Database audit log analysis
  • Security incident investigation

Routine & Ad-Hoc Maintenance

From scheduled maintenance windows to ad-hoc tasks that come up unexpectedly, our on-call DBAs handle it all — including out-of-hours work.

  • Statistics gathering & index rebuilds
  • Redo log & archive log management
  • Scheduled job & cron monitoring
  • Space management & purge operations
  • Configuration changes & parameter tuning
Support Plans

Choose the Right Level of Cover

We offer flexible on-call retainer plans designed to match your business risk profile and database criticality.

Business Hours

Mon – Fri, 8am – 6pm

30-minute response SLA

Incident response & resolution

Performance troubleshooting

Backup & recovery assistance

Monthly health check report

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Most Popular
Extended Hours

Mon – Sun, 7am – 11pm

15-minute response SLA

Everything in Business Hours

Weekend & evening coverage

Proactive monitoring & alerting

Security & patch management

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24/7 Full Cover

Round-the-Clock, Every Day

15-minute response SLA

Everything in Extended Hours

Overnight & holiday cover

Dedicated senior DBA escalation

Weekly health check & reporting

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How It Works

What Happens When You Call

Our incident response process is designed for speed and clarity. From the moment you contact us to the point of full resolution, you're kept informed at every step.

Emergency Hotline
+353 87 392 0005 — available 24/7
Support Email
info@brilliancetechnologies.ie
1
You Raise the Alert

Contact us by phone, email, or pre-configured monitoring alert. Our on-call DBA is notified immediately, around the clock.

2
Initial Response Within 15 Minutes

A qualified DBA acknowledges the incident, asks key triage questions, and begins remote diagnosis straight away — no hold queues, no call centres.

3
Active Investigation & Fix

Our DBA connects to your environment securely and works the problem — whether it's a crashed instance, a blocking query, a corrupted datafile, or a failed backup.

4
Resolution & Confirmation

Service is restored and verified. You receive a clear, plain-English update confirming what was found, what was done, and any recommended follow-up actions.

5
Post-Incident Report

Within 24 hours of resolution, you receive a written root cause analysis and a set of preventive recommendations to stop the same issue recurring.

Platforms Covered

Database Technologies We Support

Oracle 11g / 12c / 19c / 21c Oracle RAC Oracle ASM Oracle Data Guard Oracle RMAN Oracle Exadata Oracle OCI PostgreSQL 11 – 16 PostgreSQL Streaming Replication pgBouncer & PgPool-II Microsoft SQL Server 2016 – 2022 SQL Server Always On AG SQL Server Replication Azure SQL Database MySQL & MariaDB AWS RDS & Aurora
Why Brilliance Technologies

Why Businesses Trust Our On-Call Cover

Not all on-call support is created equal. Here's what makes our service different.

Real DBAs, Not Level-1 Scripts

Every call is answered by an experienced DBA — not a helpdesk operative reading from a script. We have the hands-on knowledge to resolve issues at source, first time.

Guaranteed Response Times

Our SLAs are not aspirational targets — they are contractual commitments. You will receive acknowledgement of your incident within 15 minutes, every time.

Secure Remote Access

We connect to your environment using encrypted VPN tunnels or jump servers. Your security policies are respected at all times, with full session logging available.

Clear Incident Reporting

Every incident is documented. You receive a post-incident report within 24 hours, giving you visibility of what happened, how it was fixed, and how to prevent recurrence.

No Long-Term Lock-In

Our retainer plans are flexible with rolling monthly terms available. We earn your continued business through quality of service — not contractual obligation.

More Cost-Effective Than In-House

Hiring a full-time senior DBA costs €70,000–€100,000+ per year. Our on-call retainer gives you senior-level expertise at a fraction of the cost, only when you need it.

Don't Wait for a Crisis — Be Prepared for One

Set up your On-Call DBA Support retainer today and get the peace of mind that expert help is always available — day or night, weekday or weekend.

Get in Touch Call +353 87 392 0005

BrillianceTechnologies

At Brilliance Technologies, we specialise in providing expert Oracle, PostgreSQL, and Microsoft SQL Server database consulting services to businesses across Ireland and beyond.

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16 Gleann Tain Close, Carnamogagh Upper, Letterkenny, Co. Donegal, F92 F5NP +353 87 392 0005 info@brilliancetechnologies.ie
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